The Red Suite, Rainham Healthy Living Centre, 103-107 High Street, Rainham, Kent ME8 8AA
Telephone: 01634 568200
We're open
Data Provision Notice for Covid-19 at-risk patient data collection: GPES Covid 19
If you have a high temperature, new persistent cough, or loss of taste or smell you MUST self-isolate and arrange for testing.
If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, you must begin to isolate and arrange for testing by going to https://www.gov.uk/apply-coronavirus-test.
If you have coronavirus symptoms:
Do not go to a GP surgery, pharmacy or hospital
You do not need to contact 111 to tell them you’re staying at home
Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household.
Ask your employer, friends and family to help you to get the things you need to stay at home.
Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser.
If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 119. For a medical emergency dial 999.
If you require a sick note you can obtain this from https://111.nhs.uk/isolation-note.
If you need support from a volunteer
A volunteer can help support you if:
You can contact NHS Volunteer Responders on 0808 196 3646 (8am to 8pm).
For more information go to: https://nhsvolunteerresponders.org.uk/
Testing for Coronavirus
To book a PCR test go to : https://www.gov.uk/apply-coronavirus-test
If you have difficultly booking a test online you can call 119.
Find useful information on how to access NHS services online. The follow link will provide you with information on how to contact us, order repeat prescriptions, manage your wellbeing and existing conditions – without having to leave home.
https://www.nhs.uk/health-at-home/
How to get your prescription
You can request you prescription in the following ways:
We are still processing prescription requests within 48 working hours, but you will also need allow time for the pharmacy to process your prescription.
We are encouraging as many patients as possible to nominate a pharmacy so your prescription can be sent directly to a pharmacy without the need for you to come into the surgery to collect it. If you are not signed up for the electronic prescription service you can either contact us on 01634 337620 or email orchardfamilypractice@nhs.net to nominate a pharmacy.
If you are unable to get to the pharmacy to collect your prescription you can either:
Appointments
All of our GP appointments will now be telephone calls. The GP will first assess you over the phone, and if they will they need to see you they will book you in for a face to face appointment. Please view this video for more information: https://www.emisnow.com/sys_attachment.do?sys_id=f2af9fdcdb68d050a643d278f49619ae
Mental well-being
We understand this is a worrying time and you may find it difficult staying at home.
You can find support from Every Mind Matters (https://www.nhs.uk/oneyou/every-mind-matters/) and the NHS mental health and wellbeing advice website (https://www.nhs.uk/conditions/stress-anxiety-depression/).
Guidance for different patient groups
Alcohol Addiction: Coronavirus advice for alcoholism
Cancer: https://www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus-and-cancer
Cardiovascular: https://www.bhf.org.uk/informationsupport/heart-matters-magazine/news/coronavirus-and-your-health
Cystic Fibrosis: https://www.cysticfibrosis.org.uk/news/uk-cf-medical-associations-statement-on-coronavirus
Diabetes: https://www.diabetes.org.uk/about_us/news/coronavirus
Haematology: https://www.sicklecellsociety.org/coronavirus-and-scd/
HIV: https://www.bhiva.org/coronavirus-and-HIV-responses-to-common-questions-from-BHIVA
Inflammatory Bowel Disease (Crohn’s Disease/Ulcerative Colitis): https://www.crohnsandcolitis.org.uk/news/coronavirus-covid-19-advice
Inherited Metabolic Diseases: Inherited Metabolic Diseases and Coronavirus
Intellectual Disability: https://www.rcpsych.ac.uk/docs/default-source/members/faculties/intellectual-disability/covid-19-facultypsychid.pdf?sfvrsn=86f6a7da_2
Orthopaedics: https://www.boa.ac.uk/resources/coronavirus-boa-faqs-for-patients.html
https://www.who.int/docs/default-source/coronaviruse/helping-children-cope-with-stress-print.pdf
Pregnancy: https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/
Renal/Kidney: https://www.kidneycareuk.org/news-and-campaigns/coronavirus-advice/
Respiratory (not pneumonia): https://www.blf.org.uk/support-for-you/coronavirus
Other Useful Resources
For parenting tips during the outbreak go to: https://www.unicef.org/coronavirus/covid-19-parenting-tips
Looking after your wellbeing: https://www.mind.org.uk/information-support/coronavirus/coronavirus-and-your-wellbeing/
COVID symptom tracker app: https://covid.joinzoe.com/
Kent and Medway CCG: https://www.kentandmedwayccg.nhs.uk/your-health/coronavirus
Safeguarding Resources
National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
NSPCC helpline: 0808 800 5000 If you’re worried about a child, even if you’re unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
IRISi interventions: www.irisi.org/iris/find-your-local-iris-site/