Orchard Family Practice

The Red Suite, Rainham Healthy Living Centre, 103-107 High Street, Rainham, Kent ME8 8AA

Telephone: 01634 568200


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Complaints and Comments

Complaints Procedure

  • Please put your complaint in writing addressed to the Practice Manager.
  • Write a letter or use one of our complaints forms (this can be collected from reception or downloaded here).
  • Your letter of complaint will be acknowledged within 4 days, and investigated and responded to within 14 days.
  • If unresolved you will be invited to a meeting with the complaints manager at the surgery.
  • If unresolved or you need help you can contact england.contactus@nhs.net and mark it ‘for the attention of the complaints team’ or phone 0300 311 22 33.

Complaint Form

Feedback and Suggestions

We always welcome your feedback and suggestions about the service we provide. If you wish to provide us with feedback you can do so by writing a letter to us or by completing one of our feedback forms (this can be collected from reception or downloaded here).

Feedback Form

If you are happy with the service/treatment we provide we’d be grateful if you could leave your positive comments on: https://www.nhs.uk/Services/gp/Overview/DefaultView.aspx?id=43543.

Opening Times

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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