Welcome to Orchard Family Practice

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We are a friendly team of professionals who have deep roots in the community, and we have looked after the great majority of our patients for a considerable time.

We aim to provide a high standard of medical care in a friendly and professional manner. 

We hope our website will provide you with all the information you need.  Please feel free to browse using the navigation at the top or click on the tiles on the right.

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E-consult

E- CONSULT IS OPEN FROM 8.00 AM – 9.00 AM MONDAY – FRIDAY.

PLEASE USE THIS FOR URGENT MEDICAL ASSISTANCE/PROBLEMS WHERE YOUR SYMPTOMS WILL BE TRIAGED AND DEALT WITH BY THE APPROPRIATE ON CALL CLINICIAN WHICH COULD BE A GP, ADVANCED CLINICAL PRACTITIONER, PARAMEDIC OR CLINICAL PHARMACIST.

E-CONSULT WILL NOT BE AVAILABLE DURING THESE OPENING TIMES WHEN WE ARE SHORT STAFFED, FOR STAFF TRAINING OR WHEN DEMAND EXCEEDS CAPACITY. PLEASE RING THE SURGERY AND THE RECEPTIONIST WILL ADVISE YOU ACCORDINGLY.

WHEN COMPLETING THE E-CONSULT IF YOU GET THE MESSAGE “ Based on your answers, you may need urgent advice.  You can continue to submit this consultation, but your practice may not be able to respond today.” PLEASE CONTINUE TO FILL IN THE  E-CONSULT FORM  AS ALL OUR E-CONSULTS ARE RESPONDED TO ON THE DAY BY THE CLINICAL TEAM.

If your problem is a follow up or not urgent, please do not submit an eConsult, but instead telephone the surgery on 01634 568200 to book a routine appointment.

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PLT MEETING

The Surgery will close at 12.00 pm on Wednesday 12th February 2025 for essential training and development. Our normal opening and closing times are 8.00 am to 6.30 pm Monday to Friday. If you have an urgent medical problem which cannot wait until we reopen, please contact NHS 111. This is a free service. If your call is a medical emergency or potentially life threatening, please call 999 or go to your local Accident and Emergency Service. If you want to book an appointment at the Surgery, please telephone when we re-open at 8.00 am the following morning.   The NHS Medway ICB actively supports developing general practice to improve the care of our patients.

For future PLT dates, please click on the red tile called “Surgery Closures –  PLT training dates” on the right hand side.

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New free app to help patients wait less for urgent NHS care

Patients in Kent and Medway are now able to use an app to view waiting times at our urgent treatment centres (UTCs) and minor injury units (MIUs).

Please note this is for minor non-life threatening injuries.  The app is for adults only and anyone seeking help for a child under 16 must call NHS 111.
  
It displays the number of people who are waiting, the waiting times, along with travel information and opening times, as well as problems that they can help.

For more information, click on the link below:

https://www.kentandmedway.icb.nhs.uk/news-and-events/news/new-free-app-help-patients-wait-less-urgent-nhs-care

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